Chris Pepin

5 Comments

1. 1) Communicate with IBM employees via Sametime 7.5

   I login to the External IBM ST server and have followed the setup but every id (ibm employee email address) I attempt to use including yours says that the ID can't be found.

   Scott Ramsey 9/1/2006 11:44:54 PM

2. 2) Communicate with IBM employees via Sametime 7.5

   @1 I experienced the same thing but when I clicked the Add button at the bottom Contacts were added just the same and by using a local IBMer's ID (I'm in NZ - most potential contacts would be asleep when I can test ;-) I was able to see that they were Online - i.e. the Contact worked.

   However, re-testing today I can't login to the server at all (just a Try Again message). If I try and browse to the server I get Error 500 with [code=SERVER_RESPONSE_CLOSE]. I'm guessing this is a security block but I'm not sure.

   Not a biggie for me - I can always use the telephone ;-)

   Gordon Inkson 9/4/2006 6:49:20 PM

3. 3) Communicate with IBM employees via Sametime 7.5

   Yes you're right. You don't do a lookup. Just type the e-mail address correctly and click Add.

   Note for IBM users: when you add people add them as external contacts using the ext.ibm.com server community and most importantly - note that you must add a .ibm.ext at the end of the email address. So sadly@gmail.com would become sadly@gmail.com.ibm.ext

   I have not had a problem with server uptime. Note that if you are using the Java client you're limited to basic text. And if you use the Sametime 7.5 Gold client to connect as an external user to IBM that there may very likely be formatting issues for rich-text. This is because IBMers are already on "Gold+1" where the audio, rich text and other items are enhanced beyond the Gold release.

   Grant Bingham 9/7/2006 5:06:04 PM

4. 4) Communicate with IBM employees via Sametime 7.5

   Hi Chris,

   Are we supposed to see business card info?

   Jeff Berg 9/8/2006 1:55:23 PM

5. 5) re: Communicate with IBM employees via Sametime 7.5

   Business card information won't be displayed since our server infrastructure isn't at 7.5 (yet)

   9/15/2006 12:47:33 AM

6. 6) Communicate with IBM employees via Sametime 7.5

   Works great!...

   Frans Lombard 9/20/2006 7:26:12 AM

7. 7) Communicate with IBM employees via Sametime 7.5

   Cant connect to gmail community though......because cant do secure connection to talk.google.com with the Sametime connect 7.5 client

   Frans Lombard 9/20/2006 7:28:11 AM

8. 8) Communicate with IBM employees via Sametime 7.5

   Hi, just recently I cannot see the online status of IBM employees that I used to be able to. I cannot send messages to them. This has happened recently. Also the availability of the IBM extst server has been very intermittent.

   Secondly SameTime 7.5 client does not work using the HTTP proxy derived from my Internet Explorer settings. SameTime Connect v3 works fine.

   Regards

   Peter

   Peter Toogood 12/12/2006 8:38:18 AM

9. 9) re: Communicate with IBM employees via Sametime 7.5

   Thanks Peter. There have been a number of issues IBM's Sametime infrastructure in recent week which has caused service interruptions. The problems have been corrected and service has been restored.

   12/19/2006 7:45:28 PM

10. 10) Communicate with IBM employees via Sametime 7.5

    My team and I have been experiencing the same issue as Peter recorded ("cannot see the online status of IBM employees that I used to be able to. I cannot send messages to them."). This has occurred frequently over the last 2 weeks. You noted in your response to Peter that service has been restored and I found that to be true for the day of Tuesday December 19th (yesterday) and now today there seems to be another service interruption. Can you confirm if the service is up or down and do you know if there is a help desk that I can contact to log issues such as this one? Thanks in advance.

    Andy 12/20/2006 11:09:11 AM

11. 11) Communicate with IBM employees via Sametime 7.5

    My team and I have been experiencing the same issue as Peter recorded ("cannot see the online status of IBM employees that I used to be able to. I cannot send messages to them.").

    This has occurred every day over the last 2 weeks.

    Can you confirm if the service is up or down?

    Thanks in advance.

    Maurizio Turini 12/22/2006 3:26:34 AM

12. 12) Communicate with IBM employees via Sametime 7.5

    My IBM ID works fine with normal HTTP login, but it won't work with SameTime Connect Client to EXTST.IBM.COM community. Does somebody have a solution on that... ?

    Thanks in advance.

    Mads Hammer 5/2/2007 4:18:53 AM

13. 13) Communicate with IBM employees via Sametime 7.5

    I have the same problem as Mads Hammer in post no 12.

    I used this service for a period, but then it suddenly would work anymore.

    I tried again today, but the same problem occured.

    This is very sad, as this was a really good service.

    Kai Benjaminsen 6/13/2007 8:46:19 AM

14. 14) Communicate with IBM employees via Sametime 7.5

    hi i want an ibm employee id please help me in gettin it

    prathima 7/11/2007 1:51:37 AM

15. 15) Communicate with IBM employees via Sametime 7.5

    hi i want an ibm employee id please help me in gettin it

    prathima 7/11/2007 1:51:39 AM

16. 16) re: Communicate with IBM employees via Sametime 7.5

    You can register for an id here: https://www.ibm.com/account/profile/us?page=reg

    8/9/2007 4:43:54 PM

17. 17) re: Communicate with IBM employees via Sametime 7.5

    Sorry to hear you are experiencing difficulties, the service is up and available.

    8/9/2007 4:46:44 PM

18. 18) Communicate with IBM employees via Sametime 7.5

    Chris ,

    I am an ibm contractor, currently outsourced to a major customer, for a while now i have been using the ext. community and sametime 7.5 as a handy to tool to talk to my ibm colleague's (no ibm laptops are being used here by our team).

    However, since a while i have a new collegue who is also using the ext community, but we ran into a small problem....

    Appareantly it is not possible for 2 ext users to talk to eachother ? I can add him, and vice versa he can add me, but neither of us get a request to accept , and neither appears online ...

    Is this a "feature", or are we overlooking something ? (we tried both with the user@domain.tld and with user@domain.tld.ext.ibm, als specified in the post of Grant Bingham.

    Kind Regards ,

    Kris

    Kris 8/27/2007 1:41:52 AM

19. 19) Communicate with IBM employees via Sametime 7.5

    bonjour...

    seems that sametime service is down since yesterday, sept 05, 2007..;

    is there any hope for restauration?

    tks

    daniel beltran 9/6/2007 5:58:25 AM

20. 20) Communicate with IBM employees via Sametime 7.5

    It seems the server is down, I can not connect and not ping this server.

    Peter 9/7/2007 3:09:57 AM

21. 21) re: Communicate with IBM employees via Sametime 7.5

    Service is up and available

    9/10/2007 8:31:59 PM

22. 22) re: Communicate with IBM employees via Sametime 7.5

    The service is up and available

    9/10/2007 8:34:00 PM

23. 23) re: Communicate with IBM employees via Sametime 7.5

    Thanks for your feedback. The service is designed to faciliate communication between customers and IBM employees. Communication between customers/business partners is not supported.

    9/10/2007 8:36:52 PM

24. 24) Communicate with IBM employees via Sametime 7.5

    seems service not available

    daniel 9/13/2007 6:16:59 AM

25. 25) re: Communicate with IBM employees via Sametime 7.5

    Can you provide details on the client you are using and the specific errors/issues you are seeing?

    9/13/2007 12:22:44 PM

26. 26) Communicate with IBM employees via Sametime 7.5

    Thanks for the tip, it works great with my st 7.5 client but not with my Notes 8.0 built it client. Any ideas?

    David Camara 10/24/2007 11:45:45 AM

27. 27) re: Communicate with IBM employees via Sametime 7.5

    Notes 8 has been enabled. Make sure you configure to connect to extst.ibm.com over port 80

    10/25/2007 9:42:00 AM

28. 28) Communicate with IBM employees via Sametime 7.5

    What is the user name & password for login.Do we have to have ibm user name password ?

    Chathura 10/25/2007 11:54:17 PM

29. 29) re: Communicate with IBM employees via Sametime 7.5

    You'll need to register for a userid/password via IBM Registration:

    https://www.ibm.com/account/profile/?page=reg

    10/29/2007 4:10:38 PM

30. 30) Communicate with IBM employees via Sametime 7.5

    I cannot for the life of me see what is wrong. I cannot log in to Sametime using the Java Connect client via { Link } but when I try to log in using the embedded Sametime client I cannot do it. Also I cannot re-login using the Java connect client. Only the initial launch will log me in.

    Any pointers would be appreciated.

    Mikkel Heisterberg 11/13/2007 9:33:49 AM

31. 31) re: Communicate with IBM employees via Sametime 7.5

    Are you getting an error message? There are three options:

    1. Log in using the browser client

    2. Log in from the Notes 8 client with embedded Sametime (remember to change the port from 1533 to 80 and use extst.ibm.com)

    3. Log in from the Sametime Connect 7.5.1 client (remember to change the port from 1533 to 80 and use extst.ibm.com)

    In all cases, you'll need to log in with your IBM Registration id/password

    11/15/2007 6:50:50 PM

32. 32) Communicate with IBM employees via Sametime 7.5

    I have the same problem as #12.

    I was using this feature for more than year and than suddenly it disappears. Some of my collegues are still able to log in, but most of as are not allowed. The error message is ...due incorrect logon...

    First we though that old IBM ids are not supported anymore, but I still have collegues with those who successfully logon.

    Please, help us to get the service back as it give us unmatched collaboration level with IBM office.

    My IBM ID is angelov

    Goran Angelov 1/2/2008 2:51:36 PM

33. 33) re: Communicate with IBM employees via Sametime 7.5

    Thanks for your feedback. Please log in with your e-mail address.

    1/3/2008 12:17:39 PM

34. 34) Communicate with IBM employees via Sametime 7.5

    Hello,

    I am unable to log in to extst.ibm.com using my IBM ID (suckow) or the e-mail address.

    Others accounts work fine.

    Thanks,

    Steven Suckow

    Steven Suckow 2/18/2008 7:36:22 AM

35. 35) Communicate with IBM employees via Sametime 7.5

    Which IBM.com ID do I need to be using? My Passport Advantage ID? My DeveloperWorks ID? Or? A little clarification would be helpful.

    Scott 2/19/2008 9:17:40 AM

36. 36) Communicate with IBM employees via Sametime 7.5

    I can login at the web service for sametime chat, but using the samtetime/neartime plugin for Miranda dioes not log me in. Credentionals should be correct. Help?

    oliver gassner 3/18/2008 8:11:12 AM

37. 37) Communicate with IBM employees via Sametime 7.5

    I am running ST 7.5.1 and logged into ST rom the Internet using extst.ibm.com. I'm having a problem seeing all my IBM contacts. Certain IBM contacts are working but others are not, even though they tell me that they are logged into ST in IBM.. any ideas?

    Gregg 3/19/2008 10:12:14 AM

38. 38) Communicate with IBM employees via Sametime 7.5

    Are you having trouble viewing your buddylist of the awareness status of users on the list

    Christopher Pepin 3/20/2008 6:29:42 PM

39. 39) Communicate with IBM employees via Sametime 7.5

    Only specific Sametime clients are allowed to authenticate including Sametime 7.5, 8.0 and the Sametime Connect for Browsers client. Notes 8/8.0.1 will be enabled shortly

    Christopher Pepin 3/20/2008 6:31:07 PM

40. 40) Communicate with IBM employees via Sametime 7.5

    I connect just fine with Sametime 7.5.1 but the buddylist is not aware of the status of users in my list.

    Gregg 3/26/2008 11:51:27 AM

41. 41) Communicate with IBM employees via Sametime 7.5

    There is a known issue with intermittent awareness issues (users showing offline when they are online). In some cases, logging out and logging back in addresses the problem. A plan to upgrade IBM's older SIP/SIMPLE gateways to the newer IBM Lotus Sametime Gateway is under development and it is believed that this will address the problem

    Christopher Pepin 3/27/2008 8:01:13 AM

42. 42) Communicate with IBM employees via Sametime 7.5

    Christopher, I am very interested in your comment regarding the upgrade of the IBM SIP/SIMPLE gateways to the newer IBM Lotus Sametime Gateway. Could you share with me the status of the upgrade. We utilized the extst.ibm.com to keep constant communication with one of IBM's strategic alliance partner as our main IM product. However, lately we experienced issues that a number of posts shared above. Such as "cannot see the online status of IBM employees, cannot send messages back and forth between IBM and ACI employees.

    Please advise as the upgrade may played a part in the intermittent issues we are having with ST.

    Thx

    Lollins Cheung 4/22/2008 9:06:11 AM

43. 43) Communicate with IBM employees via Sametime 7.5

    We haven't upgraded the service to the IBM Lotus Sametime Gateway yet. We're currently in discussions with Lotus product management to determine if upgrading will address the intermittent awareness issues that some users are experiencing. I'll keep the community updated through this blog.

    Christopher Pepin 4/23/2008 10:17:25 AM

44. 44) Communicate with IBM employees via Sametime 7.5

    Is there a way to configure connectivity through the sametime gateway? We are an IBM BP - and would like to not have to configure additional communities/ids for everyone...

    Thanks

    Erik 5/16/2008 9:18:27 AM

45. 45) Communicate with IBM employees via Sametime 7.5

    Yes, this service is available. Ask your IBM account/sales rep to contact me and I'll provide them the details on sponsoring you

    Christopher Pepin 5/19/2008 9:26:54 AM

46. 46) Communicate with IBM employees via Sametime 7.5

    Although I log into the community just fine my contacts are not online since 7-30-08. Is there something wrong with the community server?

    Richard Berg 8/1/2008 7:22:26 AM

47. 47) Communicate with IBM employees via Sametime 7.5

    The team is investigating. I'll keep you posted.

    Christopher Pepin 8/1/2008 3:07:06 PM

48. 48) Communicate with IBM employees via Sametime 7.5

    I have submitted a request to enable 8.0.1 as well as Notes 8.5 (beta). I'll keep you posted

    Christopher Pepin 8/1/2008 3:07:25 PM

49. 49) Communicate with IBM employees via Sametime 7.5

    I've register and created an account from the following links

    https://www.ibm.com/account/profile/us?page=reg

    I am still unable to logon simular to #34

    It's configure correctly according to #31.

    DK 12/9/2008 6:54:20 PM

50. 50) Communicate with IBM employees via Sametime 7.5

    What error are you getting when you try to log in? Note that you must log in with your e-mail address and use port 80

    Christopher Pepin 12/13/2008 6:48:51 PM

51. 51) Communicate with IBM employees via Sametime 7.5

    I see on August 1 you submitted a request for imbedded ST v8.5 ST to be enabled. If this has been done then it does not work for me. I can logg in to extxt.ibm.com ok and run the java client FWIW....

    Drew Tait 1/6/2009 11:00:20 PM

52. 52) Communicate with IBM employees via Sametime 7.5

    Unfortunately, 8.5 is not enabled at this time. However, we are investigating as part of a larger effort to improve the service. Stay tuned

    Christopher Pepin 1/8/2009 8:52:45 PM

53. 53) Communicate with IBM employees via Sametime 7.5

    @Chris

    How long do we need to stay tuned ? As at the moment I have tried the Embedded Client in Notes 8.5 and that one doesn't work

    I also tried a stand alone Connect client version 8.0.1 and that doesn't work also.

    So my question to you. How long do we need to stay tuned before we can make use of this evironment !!!

    Sjaak Ursinus 3/11/2009 5:19:36 AM

54. 54) Communicate with IBM employees via Sametime 7.5

    The team responsible for the service has concerns with enabling additional clients. Unfortunately, I don't have a timeframe for resolving this issue. Sorry.

    Christopher Pepin 3/15/2009 8:00:49 AM

55. 55) Communicate with IBM employees via Sametime 7.5

    Hi Chris, I registered - dyounker@compsat.com (An IBM Business Partner) and it does seem to know me ? It says User "dyounker@compsat.com" failed to log into extst.ibm.com - Reason: Unable to access sametime. Please try later. Can you help ?

    Donald Younker 3/19/2009 3:33:21 PM

56. 56) Communicate with IBM employees via Sametime 7.5

    Chris, on the IBM side we have added the client email address and they can see me, but for some reason I am not seeing them on-line - when they send me a s/t msg I am not receiving. Can you kindly confirm for me what specific settings I need to recheck to ensure that within IBM I can see those that are trying to contact me. (eg. when I add a customer via their email address, do I still add the suffice .ibm.ext ? Lokk forward to hearing back. Steve

    Steve Hearn 5/22/2009 11:58:27 PM

57. 57) Communicate with IBM employees via Sametime 7.5

    Hi Chris, i can log into sametime using version 7.5.1 but cant add any IBM employees to my contact list?

    Alex 6/4/2009 7:25:13 PM

58. 58) Communicate with IBM employees via Sametime 7.5

    Alex - instructions can be found here:

    https://www-03.ibm.com/collaboration/instantmessaging/help/faq.html#topic7

    Christopher Pepin 6/5/2009 10:06:03 AM

59. 59) Communicate with IBM employees via Sametime 7.5

    Hi Chris

    I have been using the Sametime browser based connection from the link on the iBM Collaborate web site. I am a BP. I can see all my IBM contacts with their awareness status (active or away or offline)and I can send them message and recieve messages.

    But no one in IBM can see if I am online (active) as after they add my id as external the only can see me as offline

    I downloaded and intalled the Sametime 8 client. the problem is exatly the same ie all works except no one inside IBM can see my ID online

    Do you know what could be the cause. PS I checked other external BP's and they do appear "green" on the IBMers ST screens

    Thanks

    Nadi Jurdak 6/17/2009 5:23:07 PM

60. 60) Communicate with IBM employees via Sametime 7.5

    Sorry to hear you are having problems. I will forward your inquiry to Matt Simpson, the new owner of this service.

    Christopher Pepin 6/20/2009 3:40:22 PM

61. 61) Communicate with IBM employees via Sametime 8

    Hi Chris,

    I have the same problem as Nadi with the Sametime Connect Client 8.0. I'm a BP and communicate with IBM employees via the Client. I can see the correct status and can send them messages. The only problem I have is that no one from IBM can see my status and as a result no one from IBM can send messages to me initially.

    Best regards

    Norman Braß 6/22/2009 6:18:19 AM

62. 62) Communicate with IBM employees via Sametime 8

    Sorry to hear you are having problems. I will forward you email to the team responsible for managing this service.

    Christopher Pepin 6/23/2009 3:32:57 PM

63. 63) Communicate with IBM employees via Sametime 7.5

    Chris, Is there any update on the problem reported in 59) and other posts (IBMers cannot see external contacts as online). extst.ibm.com is a very valuable service and it would be great to be able to rely on it.

    Thank you,

    Tom Seelbach

    Tom Seelbach 11/16/2009 12:59:45 PM

64. 64) Communicate with IBM employees via Sametime 7.5

    Tom - I took a new job earlier this year and no longer have responsibility for this service. I will forward your comments to the new owner, Matthew Simpson.

    Christopher Pepin 11/16/2009 5:35:25 PM

65. 65) Communicate with IBM employees via Sametime 7.5

    Interesting,

    Is Sametime 7.5 the most recent version available?

    Thanks

    Web developer 1/26/2010 9:03:05 AM

66. 66) Communicate with IBM employees via Sametime 7.5

    I will pass your question to Matt Simpson who has responsibility for this service.

    Christopher Pepin 1/26/2010 9:46:10 AM

67. 67) Communicate with IBM employees via Sametime 7.5

    I will forward your comments to Matthew Simpson who has responsibility for this service

    Christopher Pepin 1/26/2010 9:50:42 AM

68. 68) Communicate with IBM employees via Sametime 7.5

    etwork Error SIPP2GW, or the person you are trying to contact is offline. Please check your network connection or try again. error 251.131

    ?? Why, he is online.

    Thomas Kleesch 6/8/2010 7:47:20 AM

69. 69) Communicate with IBM employees via Sametime 7.5

    Does anyone know how to fix "Network Error SIPP2GW, or the person you are trying to contact is offline. Please check your network connection or try again. error 251.131"?

    Sebastian Winter 6/22/2010 6:46:59 AM

70. 70) Communicate with IBM employees via Sametime 7.5

    Same for me "Network Error SIPP2GW, or the person you are trying to contact is offline. Please check your network connection or try again. error 251.131"

    Lee 6/24/2010 7:29:13 AM

71. 71) Communicate with IBM employees via Sametime 7.5

    IBMers cannot see external online. Do you know already to solve it ? Any ideas to fix it ?

    Karin Ebbeler 6/28/2010 5:20:08 AM

72. 72) Communicate with IBM employees via Sametime 7.5

    Same for me ..."Network Error SIPP2GW" etc. if I start a chat. But I can add persons and can see their current status.

    Karl-Heinz Nothdurft 6/29/2010 9:17:14 AM

73. 73) Communicate with IBM employees via Sametime 7.5

    Yes I am getting 'Network Error SIPP2GW' when using IBM Lotus Sametime Connect 3.1 via my Firefox web browser. I start the app from the IBM collaboration page https://www-03.ibm.com/collaboration/ .... Strangely Sametime works fine with some IBM employees but with some others I get this error, even though (as in an earlier comment) they appear to be on-line.

    Dave Wilson 7/2/2010 2:30:41 AM

74. 74) Communicate with IBM employees via Sametime 7.5

    Yes I am getting "Network Error SIPP2GW, or the person you are trying to contact is offline. Please check your network connection or try again. error 251.131" too. Using ST from my Notes 8.5.1 Client and the chat with some IBM employees works fine and with others (especially with one person) I get this "Network Error SIPP2GW, or the person you are trying to contact is offline. Please check your network connection or try again. error 251.131" error.

    Is there somewhere who has an idea?

    - Andi

    Andreas Winter 7/6/2010 2:11:10 AM

75. 75) Communicate with IBM employees via Sametime 7.5

    Sorry to hear you are having problems. I'll direct your feedback to Matt Simspon, the owner of the service.

    Christopher Pepin 7/19/2010 10:35:29 PM

76. 76) Communicate with IBM employees via Sametime 7.5

    Person at IBM can see my messages from outside IBM, but when she replies, instead of the reply, we see outside : Network Error SIPP2GW, same as in other comments above.

    Thanks for your help.

    Marja Hilvering 7/26/2010 3:06:56 AM

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